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(More customer reviews)I purchased GE Profile suite series made in Aug of 2007, one item being the GE Profile 1.8 cu. ft. Over-the-Range Microwave Oven Model PVM1870SMSS. It has been in use about 2 1/2 years and suddenly stopped working i.e. heating. Nothing heats in the microwave oven now. Everything else works fine.
I called Customer Service as this should be under warranty. The Profile line is their "top of the line" product and at the price it is, should definitely last longer than 2 1/2 years. It seems like the magnetron tube has gone out from what I am reading. The part is covered under warranty, but I will have to pay labor. GE wants to charge $100 to send out a service tech plus labor.
Very disappointed that this high end appliance has not lasted very long. Did not have excessive use as I have a household of 1. Isn't something being done about this. GE shouldn't have so many complaints regarding magnetron tubes. They should last longer than 2 1/2 years! I see hundreds of complaints here regarding same issue.
I has an old Emerson counter top that laster 14+ years. I will not buy GE anymore and will need to file an official complaint.
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Click Here to see more reviews about: GE Profile Spacemaker PVM1870SMSS 1.8 cu. ft. Over-the-Range Microwave Oven with 1100 Cooking Watts, CircuWave Cooking System, Recessed Turntable, Full-Width Active Hidden Vent, 300 CFM Venting and Halogen Lighting: Stainless Steel
GE Consumer and Industrial spans the globe as an industry leader in major appliance, lighting and integrated industrial equipment systems and services. They provide solutions for commercial, industrial and residential use in more than 100 countries which uses innovative technologies and ecomagination. It's a GE initiative to aggressively bring to market new technologies that help customers and consumers meet pressing environmental challenges to deliver comfort, convenience and electrical protection and control. GE brings imagination to work. In 1979 GE revolutionized microwave cooking with the introduction of the original Spacemaker oven. Today, GE Profile and GE Spacemaker ovens usher in a new era of microwave innovation. An advanced cooking system heats and defrosts with perfectly even results, an easy-to-use touchscreen menu and 2.0 cu. ft., two-oven rack interior make microwave cooking more convenient than ever. Outside, clean lines and bold curves offer a truly dramatic look. A breakthrough in technology and design, new Spacemaker ovens are the ultimate tools for everyday cooking.
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